Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases. We are registered with the ICO under the Data Protection Register. If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant
Under the GDPR your rights are as follows.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data. We handle all subject access requests in accordance with the GDPR
Personal information is information that relates to an identifiable natural person. An identifiable natural person is someone that can be identified both directly and indirectly by their name, location data and identification number or by factors specific to the social, cultural, physiological, genetic, mental or economic identity of the natural person. Personal Information does not include any information that has been anonymised so that it can no longer be used to identify a natural person.
When you use our travel services, we do collect some personal information from you and any devices you use. Personal identifying information can include your name, telephone numbers, address, email addresses and financial information such as card details (in connection with online transactions). Provision of any other personal information is voluntary on your account, but it may become necessary in order to use some of our services, such as when you complete a transaction online.
We automatically collect information about your interaction with our website and communications with us. This is the information that we receive via devices you use when you access our website. This information may include a device identifier, a unique device token, a device type or an advertising identifier. We may also receive location information from your mobile device, but most mobile devices now allow you to disable the use of your location settings on internet browsers. We also collect computer and connection information such as your page view statistics, referral URL, browsing history, IP address and web log information.
Personal information collected from other sources
We add on the personal information we collect with other information collected from third parties, and implement it to your account information. For example, we collect and use demographic information that is available in credit check information, additional contact information, information from credit bureaus and an applicable jurisdiction, which is allowed by some applicable national laws.
We allow you to share pages and information from our website on social media sites, and these social media sites may give us automatic access to personal information they have retained from you, for example, content liked by you or viewed by you, and information about advertisements that you may have been shown or clicked on.
If you allow us access to websites with video content, then you agree that we can share your video viewing information from social media sites for at least two years, unless you withdraw any connections or authorisation of the social media sites. You are in control of the personal information that you allow us to have access to on the privacy settings included on social media sites, and also by the permission you give us when you allow us access to this personal information that is retained by the social media site about you.
How we use the personal information we collect from you
We use your personal information for many business purposes and for different legal reasons. Below is a summary of how we may use your information and for which legal bases.
If we contact you for any purposes outlined above, it will be via telephone, email, SMS or post.
Some of our legitimate interests include:
With your consent, we may also use your personal information to provide you with marketing via emails, SMS and telephone calls, provide you with marketing from other third parties, customise any third party advertising that may be visible to you on third party websites, user your geo-location to provide you with location based services and use any sensitive personal information to make transactions smoother. Please note you have the right to withdraw your consent at any time.
Your choices about how we can use your personal information
If you no longer want to receive any marketing communications from us, you have the option to unsubscribe via the link at the bottom of any emails you receive. From there you can change your communication preferences.
We do not sell or disclose any personal information to third parties for their own marketing purposes without asking for your consent.
We do not allow any third parties to collect or track personal information from our sites for their own advertising purposes without content.
Sky World Travel & Tours Ltd. will honour any rights you may have to access, change or delete your personal information stored by us. To request access and to find out if any fees apply, if permitted by applicable laws, please click on the contact us page below and follow the necessary instructions. In cases where you have a right to request access or request the modification or deletion of any personal information, we can withhold the access or decline to change or delete your personal information in certain cases, in accordance with applicable laws.
We may disclose personal information to financial institution partners, third party service providers, law enforcement or government agencies and credit agencies or bureaus authorised by law for the following purposes:
How long we keep your personal information
How long we keep any personal information can vary depending on the context of the service we provide, and also on our legal obligations. The below factors influence the period in which your personal information is retained:
The above are general factors that establish a baseline for our data retention. After these exceptions, it will be no longer necessary for us to keep your personal information. We will dispose of the data securely according to our deletion and data policies.
In the unlikely event that there is a change of ownership, we may share information with them (in accordance with international privacy standards). We will require that the new organisation will follow this privacy notice to respect any personal information given. If we handle your personal information for any purposes not included in this policy, you will receive a notification prior to the processing of this information for the new purposes.